Bad Road Condition Complaint System In Mumbai

This article deals with successfully complaining about potholes, melting roads, broken footpaths and all other problems related to the road conditions in Mumbai City.

Updated: 14-Dec-2017

Mumbai Road Complaint Public Notice in Marathi

Mumbai Road Complaint Public Notice in Marathi

Which governmental authorities are responsible for maintenance of roads in Mumbai?

Road maintenance is the primary responsibility of the Municipal Corporation of Greater Mumbai (MCGM). However, there are other authorities who also are responsible for maintenance of roads (carriage-ways).

This includes:

  • MMRDA
  • Mumbai Port Trust
  • MSRDC
  • Various Public-Private Partnerships

How does a citizen complain about bad roads in Mumbai?

Legal Aid Services

A citizen can complain to the Maharashtra Legal Services Authority (which has been appointed as the Nodal Office) to take complaints for bad roads in Mumbai

As per the Public Notice given above, a citizen can complain to the Maharashtra Legal Services Authority (which has been appointed as the Nodal Office) in any one of the following ways:

  • By email sent to [email protected]
  • By post or hand delivery to
    The Member Secretary,
    Maharashtra Legal Services Authority,
    105, High Court, (PWD Building), Fort, Mumbai 400032.

Is there a format for making complaints?

No there is no format for complaints.

However it would be ideal for your letter or email to contain the following details:


To: [email protected]
Subject: Bad Road Condition Complaint for ________________(Road Name or Location)
Road Location: (Location of the bad patch or where repairs are required)
Pincode:
MCGM Ward: (if you know the ward under which the road comes
Problem with the road: (in brief)
Road Condition: (Bad / Very Bad / Highly Dangerous etc.)
Remarks:


To:

[email protected]

Subject:

Bad Road Condition Complaint for ________________(Road Name or Location)

Body:

Bad Road Condition Complaint Details as per Public Notice dated 7th Sept 2017
 
Road Location:
Merewether Road / BK Boman Behram Marg, Colaba, Behind The Taj Mahal Hotel, Colaba
Pincode:
400001
MCGM Ward:
A Ward
Problem with the road:
Potholes, bumps, portion around manholes is damaged, topping of the entire road is coming off
Road Condition:
Highly dangerous for motorists

Remarks:

This road has been in this condition since over 2 years now. It appears to be worse than the surface of the moon.

Do acknowledge this complaint and kindly provide me a complaint number for follow up.


Thanks,(Your Name)

What type of complaints can be made regarding bad roads?

You can complain about any aspect related to bad road conditions, which includes:

  • Broken manhole covers
  • Misaligned gutters
  • Unauthorized speed breakers
  • Broken or damaged speed humps
  • Absent or improper speed breaker signage
  • Broken median or road dividers
  • Uneven of out of level paver blocks
  • Bad patch work for road repairs
  • Melting roads
  • Broken footpath or pavements
  • Slippery road
  • Excessive gradient
  • Broken bridges

How effective is this mechanism for complaining about bad roads?

As of December 2017, this mechanism for road complaints is extremely effective as the whole complaint process is monitored by the Maharashtra State Legal Services Authority. Hence all responses have to be given in a time bound and systematic manner.

A few email responses  to complaints are given here.

What is Suo Motu PIL No. 71 of 2013 of the Bombay High Court?

Suo Motu PIL No. 71 of 2013 was a Public Interest Litigation which the High Court instituted on its own, without any particular citizen or aggrieved party coming forward to complain about the bad road conditions specifically.

Here is a list of recent orders in the matter:

8-11-2017
3-8-2017
10-3-2017

This article is being constantly updated.

 

 

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