This article deals with successfully complaining about potholes, melting roads, broken footpaths and all other problems related to the road conditions in Mumbai City.
Which governmental authorities are responsible for maintenance of roads in Mumbai?
Road maintenance is the primary responsibility of the Municipal Corporation of Greater Mumbai (MCGM). However, there are other authorities who also are responsible for maintenance of roads (carriage-ways).
This includes:
- MMRDA
- Mumbai Port Trust
- MSRDC
- Various Public-Private Partnerships
How does a citizen complain about bad roads in Mumbai?
As per the Public Notice given above, a citizen can complain to the Maharashtra Legal Services Authority (which has been appointed as the Nodal Office) in any one of the following ways:
- By email sent to mslsa-bhc@nic.in
- By post or hand delivery to
The Member Secretary,
Maharashtra Legal Services Authority,
105, High Court, (PWD Building), Fort, Mumbai 400032.
Is there a format for making complaints?
No there is no format for complaints.
However it would be ideal for your letter or email to contain the following details:
To: mslsa-bhc@nic.in
Subject: Bad Road Condition Complaint for ________________(Road Name or Location)
Road Location: (Location of the bad patch or where repairs are required)
Pincode:
MCGM Ward: (if you know the ward under which the road comes
Problem with the road: (in brief)
Road Condition: (Bad / Very Bad / Highly Dangerous etc.)
Remarks:
To:
mslsa-bhc@nic.in
Subject:
Bad Road Condition Complaint for ________________(Road Name or Location)
Body:
Remarks:
This road has been in this condition since over 2 years now. It appears to be worse than the surface of the moon.
Do acknowledge this complaint and kindly provide me a complaint number for follow up.
Thanks,(Your Name)
What type of complaints can be made regarding bad roads?
You can complain about any aspect related to bad road conditions, which includes:
- Broken manhole covers
- Misaligned gutters
- Unauthorized speed breakers
- Broken or damaged speed humps
- Absent or improper speed breaker signage
- Broken median or road dividers
- Uneven of out of level paver blocks
- Bad patch work for road repairs
- Melting roads
- Broken footpath or pavements
- Slippery road
- Excessive gradient
- Broken bridges
How effective is this mechanism for complaining about bad roads?
As of December 2017, this mechanism for road complaints is extremely effective as the whole complaint process is monitored by the Maharashtra State Legal Services Authority. Hence all responses have to be given in a time bound and systematic manner.
What is Suo Motu PIL No. 71 of 2013 of the Bombay High Court?
Suo Motu PIL No. 71 of 2013 was a Public Interest Litigation which the High Court instituted on its own, without any particular citizen or aggrieved party coming forward to complain about the bad road conditions specifically.
Here is a list of recent orders in the matter:
8-11-2017 3-8-2017 10-3-2017This article is being constantly updated.
Very nice article. Thanks.
But what about bridges not under MCGM i.e THANE
THE ROADS IN THE AREA JARI MARI KURLA ARE SO BAD WITH BIG POTHOLES AND THE DRAINAGE SYSTEM THE PERSON GETS STUCK IN THE TRAFFIC WHILE GOING TO WORK 1 HOUR FROM BAIL BAZAR TO SAFEED POOL IF AN AMBULANCE PASSES THROUGH THIS ROAD THE PERSON WILL NOT SURVIVE
the road in sahar , opp.BJP office is full of pot holes ,very bad for expecting women and bikers.
please look into this matter. just outside BJP office – who we have elected.
Roads at thane-mulund toll naka is very bad full of unbalanced area along with potholes, now rainy season has gone still there is no sign of improvement in roads, jerks due to this unbalance areas causes back pain and different different body pain issues.
How & where do I complain about the pathetic condition of roads in navi Mumbai .
The roads in Dmonte lane Orlem malad west are extremely bad and the pot holes are infinite on the that little stretch ,,,the least you guys can do is block one side of the road from midnight on one of the weekend and complete your work..its the worst street in mumbai and mumbai streets are worse comparatively
worst road ever, SHAMEFUL for MUMBAIKARS, and they are charging high fines from us its ridiculous.
Hello, my name is jai am from vapi gujarat.
I have been stuck at the bridge near virar due to bad road conditions while coming towards airport and while going back towards my home! The condition of the roads are too poor, we can’t even say that there road left to drive the car safe.
I have been more than 1hour i have been stuck on the bridge, the car hasn’t moved a inch yet.
Where is the police, why the roads aren’t getting cleared and taking such a long time to clear the useless traffic caused by rackess truck drivers and rash drivers who doesn’t have sense of driving a vehicle in a proper manner.
I would like to conclude by saying that! Maharastra have the most bad road conditions as compared to other states.
Humble request to the higher government authorities to over come this agenda!